RETURNS/EXCHANGE POLICY
At Pixie Dust Desire, we want you to love your purchase. If you’re not completely satisfied with your order, we’re here to help. Please review our Return and Exchange Policy below.
You can return items within 7 days of receiving your order. To be eligible for a return, your item must be:
- Unworn, unwashed, and in the original condition.
- Returned in its original packaging, including tags and labels.
Note: Certain items, such as personalized products or sale items, may be exempt from returns. Please check the product description for details.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@pixiedustdesire.com to request a return authorization.
- Pack Your Item: Carefully pack your item(s) in the original packaging, ensuring that all tags and labels are included.
- Shipping: Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.
3. Exchange Policy
If you wish to exchange an item for a different size or color, please follow the same return process outlined above. Once we receive your returned item, we will process the exchange and send you the new item.
4. Refund Process
Refunds will be processed once the returned item is received and inspected. The refund will be issued to the original payment method used at the time of purchase. Please allow 10 business days for the refund to reflect in your account.
5. Shipping Costs
Shipping costs for returns and exchanges are the responsibility of the customer unless the item is defective or damaged. In such cases, we will cover the shipping costs.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund as needed.
7. Contact Us
If you have any questions or need assistance with your return or exchange, please contact us at support@pixiedustdesire.com.